Need help with a SoftwareRoad plugin?
Browse our documentation for quick answers or contact the SoftwareRoad team if you need help with installation, settings, licences or a technical problem.
Choose how we can help you
Browse our documentation and frequently asked questions, find licence information or contact SoftwareRoad for direct product support.
Browse Documentation
Find setup instructions, feature explanations and troubleshooting guides for SoftwareRoad plugins.
View Documentation →Frequently Asked Questions
Find answers about Knowledge Base features, installation, licences, compatibility and common issues.
Browse FAQs →Pricing and Licences
Review pricing, licence limits, updates, website activation and payment information.
View Pricing →Contact SoftwareRoad
Send us a support request if you cannot find the answer in our documentation or FAQs.
Contact Support →Tell us how we can help you
Send us the details of your question or problem and we will take a closer look. Providing clear information helps us understand the issue and respond more quickly.
Please do not include passwords, licence keys or other sensitive information in your message.
A clear and straightforward support process
Once your request has been sent, we will review the information provided and reply to the email address entered in the form.
We receive your request
Your support request and the details you entered are sent securely to the SoftwareRoad team.
We review the details
We will check the plugin, problem description and any version information included with your request.
We reply by email
We will respond with guidance, further questions or the next steps needed to help resolve the issue.
We aim to reply as soon as possible during normal UK working hours. More detailed requests may take longer to investigate. Please also check your spam or junk folder while waiting for a reply.