Privacy Policy

Who we are

SoftwareRoad is operated by ComputerSluggish. ComputerSluggish is responsible for the personal information collected through the SoftwareRoad website, subscription checkout, plugin licensing system and product support services.

In this policy, references to “SoftwareRoad”, “we”, “us” or “our” mean ComputerSluggish when operating SoftwareRoad and its products.

Our website address is: softwareroad.com

Information we collect

The information we collect depends on how you use SoftwareRoad. It may include:

• Your name and email address
• The contents of messages and support requests you send us
• Your subscription plan, payment status and renewal status
• Transaction and payment reference numbers
• Your website address or domain name
• Plugin licence and activation information
• WordPress, plugin and software version information
• Browser, device, IP address and basic technical information
• Website security, error and server log information
• Cookie preferences and website usage information

Website visits, analytics and cookies

When you visit the SoftwareRoad website, our website, hosting provider and security services may automatically process technical information such as your IP address, browser type, device type, requested pages, referring website, date and time of access and security events.

This information may be used to deliver the website, maintain security, prevent abuse, investigate technical problems and understand how the website is being used.

What are cookies?

Cookies are small text files stored on your device when you visit a website. Similar technologies, such as local browser storage, may also be used to remember information or provide website features.

Some cookies are required for the website to work correctly. Other cookies, such as analytics or marketing cookies, are optional and will only be used where you have given permission through our cookie notice.

Managing your cookie choices

When you first visit the website, you may be shown a cookie notice that allows you to accept or reject optional cookies. Essential cookies may still be used because they are needed for the website to function.

You can change or withdraw your cookie choice using the cookie settings option available on the website. You can also remove or block cookies through your browser settings.

Blocking certain cookies may affect some website features or prevent parts of the website from working as expected.

How long cookies remain

Some cookies are removed when you close your browser. Others may remain for a limited period so that the website can remember your preferences, maintain security or provide permitted analytics.

The exact cookies and storage periods may change when website services are updated. Current information may also be displayed through the website’s cookie settings tool where available.

Contact forms and product support

If you contact SoftwareRoad, we may collect your name, email address, website address, message contents and any screenshots or technical information you choose to provide.

We use this information to respond to your request, investigate the problem, provide product support and maintain a record of previous support conversations.

Information submitted for support will not be added to a marketing list unless you have separately chosen to receive marketing messages.

Purchases and subscriptions

When you subscribe to a SoftwareRoad product, we may receive and store information including your name, email address, selected plan, payment status, renewal date, cancellation status and transaction reference.

SoftwareRoad uses Stripe to process subscription payments. Payment information entered during checkout is processed by Stripe. We do not directly store your complete payment card number or card security code on the SoftwareRoad website.

Stripe may process information in accordance with its own privacy policy and legal obligations.

Purchase and subscription information is used to:

• Process and confirm your subscription
• Provide access to the purchased plugin
• Create and manage your plugin licence
• Process renewals, cancellations and refunds
• Provide purchase and subscription support
• Maintain accounting and transaction records
• Prevent fraud, chargebacks and misuse

Plugin licensing and activation

SoftwareRoad products may communicate with our licensing system to activate the plugin, confirm that a subscription is active and check how many permitted websites are using the licence.

The licensing system may process:

• Your customer or subscription email address
• A licence, product or subscription identifier
• The SoftwareRoad product and subscription plan
• The website domain or URL being activated
• Activation and deactivation dates
• Current subscription and licence status
• The installed plugin version
• Technical request and security log information

This information is used to provide the service you subscribed to, enforce the website allowance included with your plan, prevent unauthorised licence use and assist with activation problems.

Data collected by SoftwareRoad Knowledge Base

SoftwareRoad Knowledge Base can record information such as article views, visitor searches and helpfulness responses, depending on the settings selected by the website owner.

This information may be stored within the WordPress website where the plugin is installed and is intended to help the website owner understand which documentation is being used and what visitors are searching for.

The website owner using the plugin is responsible for explaining how information is collected on their website and for ensuring that their own privacy information and cookie settings are suitable.

How and why we use personal information

We may use personal information to:

• Operate, secure and maintain the SoftwareRoad website
• Process purchases, subscriptions and renewals
• Activate plugins and confirm subscription status
• Deliver plugin downloads and updates
• Respond to questions and provide product support
• Investigate errors, fraud, abuse and security problems
• Improve our products, website and documentation
• Maintain financial and accounting records
• Meet legal, tax and regulatory requirements
• Send marketing messages where you have chosen to receive them

Our lawful reasons for processing information

Depending on the circumstances, we process personal information because:

• It is necessary to provide a product or subscription you have requested
• We have a legal obligation to keep or process the information
• We have a legitimate interest in operating, protecting and improving SoftwareRoad
• You have given consent, such as for optional analytics cookies or marketing messages

Where processing is based on consent, you can withdraw that consent at any time.

Who we share information with

We do not sell your personal information.

We may share limited information with trusted providers where this is necessary to operate SoftwareRoad, including:

• Stripe for payment and subscription processing
• Website, database and server hosting providers
• Cloudflare or similar security and performance providers
• Email delivery and customer communication providers
• Website analytics providers where analytics have been enabled
• Accountants, insurers and professional advisers
• Government, regulatory, tax or law enforcement authorities where required by law

Providers are only given the information reasonably needed to perform the relevant service.

International data transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to use providers and safeguards that comply with applicable data protection requirements.

How long we keep information

We keep personal information only for as long as it is reasonably needed for the purpose it was collected, including providing support, maintaining licence records, resolving disputes and meeting legal obligations.

Information may be kept for longer where required by law, where a dispute is ongoing or where it is needed to establish, exercise or defend a legal claim.

How we protect information

We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

These measures may include encrypted connections, restricted account access, software updates, server security, backups, logging and trusted payment providers.

No website, server or internet transmission can be guaranteed to be completely secure. You should use a strong password, keep your WordPress website updated and avoid sending sensitive information through ordinary email.

Your data protection rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete personal information
• Ask us to restrict how information is used
• Object to certain uses of your information
• Receive certain information in a portable format
• Withdraw consent where we rely on consent
• Raise a complaint with the relevant data protection authority

These rights are not absolute and may be limited where we need to keep information to meet a legal obligation, complete a contract, prevent fraud or establish, exercise or defend a legal claim.

We may need to verify your identity before responding to a data protection request.

Children’s information

SoftwareRoad products and subscriptions are intended for website owners, businesses, developers and other professional users. They are not directed specifically at children.

We do not knowingly collect personal information from children through the purchase or licensing process. Please contact us if you believe a child has provided personal information to SoftwareRoad.

Links to other websites

The SoftwareRoad website and documentation may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of websites operated by other organisations. You should review the privacy information provided by the relevant website.

Changes to this policy

We may update this Privacy Policy when our products, website, service providers or legal responsibilities change.

The latest version will be published on this page and the “Last updated” date at the top of the policy will be changed.