WordPress Documentation Plugin: How to Create Product Documentation That People Can Actually Use Good product documentation should make a customer feel more confident, not more confused. That sounds simple, but many documentation websites are built around the product rather than the person trying to use it. Categories copy the internal development structure, articles assume the … Read more

WordPress Knowledge Base SEO: How to Help Your Articles Rank on Google A WordPress knowledge base is primarily there to help existing customers, but that does not mean its articles should be hidden from search engines. A useful installation guide, troubleshooting article or feature explanation can also bring new visitors to your website through Google. … Read more

WordPress Knowledge Base Theme: Do You Really Need One? When you begin planning a knowledge base in WordPress, one of the first options you will come across is a specialist knowledge base theme. The demo often looks ideal. There is usually a large search box at the top, a tidy grid of documentation categories and … Read more

Free vs Paid WordPress Knowledge Base Plugin When you first decide to add a knowledge base to WordPress, a free plugin can seem like the obvious place to start. There is nothing wrong with that. If you only need a small collection of help articles and a simple category page, a free WordPress knowledge base … Read more

How to Create a Help Centre in WordPress A help centre gives customers one clear place to find answers, learn how a product works and get further support when they cannot solve a problem themselves. For many businesses, support information becomes scattered over time. Installation instructions may be hidden in an old blog post, billing … Read more

Using WordPress as a Knowledge Base WordPress is normally associated with business websites, blogs and online shops, but it can also work very well as a knowledge base. If your website already runs on WordPress, it makes sense to consider using the same platform for your support articles, product documentation and troubleshooting guides. You already … Read more

WordPress Knowledge Base Examples A good WordPress knowledge base should feel simple to the person using it, even when there are hundreds of articles behind it. That simplicity usually comes from careful organisation rather than a clever design. When someone opens a knowledge base, they are normally trying to solve a problem, understand a feature … Read more

WordPress Knowledge Base vs Helpdesk A knowledge base and a helpdesk are often treated as though they solve the same problem, but they do very different jobs. A WordPress knowledge base gives visitors somewhere to find answers for themselves. A WordPress helpdesk plugin gives them a way to contact you when they need a personal … Read more

Best WordPress Knowledge Base Plugin Choosing the best WordPress knowledge base plugin is not simply a matter of finding the one with the longest feature list. A plugin can look impressive on a sales page and still become frustrating once you begin adding real documentation. Search may be slow, categories may become difficult to manage, … Read more

WordPress Knowledge Base Plugin vs Theme If you want to create a knowledge base in WordPress, one of the first decisions you will come across is whether to use a dedicated plugin or install a specialist knowledge base theme. Both options can create a professional help centre, but they work in very different ways. A … Read more