What is SoftwareRoad Knowledge Base?

SoftwareRoad Knowledge Base is a WordPress knowledge base plugin that helps you create a professional, searchable collection of articles, guides and useful resources directly on your WordPress website.

It can be used to build a customer help centre, product documentation area, support library, resource hub or any other organised collection of information.

Unlike normal WordPress blog posts, SoftwareRoad Knowledge Base keeps your documentation articles and categories in their own dedicated area. This makes it easier to manage your website content without mixing support guides with your regular news or blog posts.

What can SoftwareRoad Knowledge Base be used for?

You can use SoftwareRoad Knowledge Base to create many different types of information libraries, including:

• Product documentation
• Software instructions
• Customer support articles
• Installation and activation guides
• Frequently asked questions
• Troubleshooting guides
• Business procedures
• Training resources
• Website help centres
• Public resource libraries

For example, a software company could create separate categories for installation, activation, features and troubleshooting. A web design company could use it to provide hosting guides, email setup instructions and website editing tutorials.

The plugin is flexible enough to work as a small collection of helpful articles or a much larger WordPress knowledge base containing multiple categories and hundreds of guides.

How does SoftwareRoad Knowledge Base work?

SoftwareRoad Knowledge Base adds a dedicated Knowledge Base section to your WordPress dashboard.

From this section, you can:

1. Create knowledge base categories.
2. Add and edit knowledge base articles.
3. Organise articles into parent and child categories.
4. Customise the appearance of your knowledge base.
5. View article, search and visitor feedback analytics.
6. Manage your plugin settings and licence.

Your main knowledge base is displayed on a normal WordPress page using the following shortcode:

You can add this shortcode to any published WordPress page. The plugin will then display your knowledge base homepage, including your search box, categories, recently updated articles and any other sections you have enabled.

Individual articles and category pages are created automatically using the information you add through the WordPress dashboard.

What features are included?

SoftwareRoad Knowledge Base includes a range of tools for creating and managing a professional knowledge base for WordPress.

Dedicated articles and categories

Knowledge base articles are stored separately from normal WordPress posts. They also use their own categories, helping you keep your website organised.

Categories can include descriptions, Bootstrap icons or custom uploaded images. You can also create parent and child categories for larger documentation libraries.

Live knowledge base search

Visitors can search your published articles directly from the knowledge base homepage.

You can customise the search placeholder, add suggested popular searches and optionally display smaller search boxes on article and category pages.

Customisable knowledge base design

You can change the main colours, headings, logo, icons, text sizes, help box and other parts of the knowledge base without editing the plugin code.

You can also choose which homepage and article sections are displayed, allowing you to create a layout that suits your website.

Popular, related and recently updated articles

The plugin can automatically display:

• Popular Articles
• Related Articles
• Recently Updated Articles
• Recommended Articles

These sections help visitors discover more of your documentation without having to return to the main knowledge base homepage.

Article table of contents

SoftwareRoad Knowledge Base can automatically create a table of contents from the H2, H3 and H4 headings inside an article.

The table of contents can appear above the article or inside the article sidebar, helping visitors move quickly between different sections of longer guides.

Breadcrumbs and navigation

Optional breadcrumbs and back links help visitors understand where they are within your knowledge base.

You can also display category navigation, article sidebars and recommended reading to make larger documentation areas easier to browse.

Reading time and progress bar

The plugin can calculate an estimated reading time from the number of words in an article.

You can also enable a reading progress bar that follows the visitor as they move through the page. The progress bar does not store any visitor information.

Helpful article feedback

An optional “Was this article helpful?” section allows visitors to vote Yes or No.

The plugin stores anonymous totals for each article, helping you identify guides that may need more information or clearer instructions.

Privacy-friendly analytics

The built-in analytics area can show:

• Article views
• Popular articles
• Visitor search terms
• Searches that returned no results
• Helpful and not helpful votes
• Overall helpful rates

The analytics features are designed to collect useful totals without intentionally storing visitor names, email addresses, accounts, IP addresses, cookies or individual browsing histories.

Built-in SEO features

SoftwareRoad Knowledge Base can automatically add useful search engine information to your articles and category pages.

This includes:

• Meta descriptions
• Social sharing information
• Canonical category links
• Article structured data
• Category structured data

When a supported SEO plugin is already managing this information, SoftwareRoad Knowledge Base steps back to help avoid duplicate SEO tags.

Social sharing

You can allow visitors to share an article using Facebook, X, LinkedIn, email or a Copy URL button.

These options can be enabled or disabled from the plugin settings.

Automatic article links

The automatic links feature lets you connect selected words or phrases to another article or page.

For example, the first mention of “product key” in an article could automatically link to your guide explaining where customers can find their product key.

Unlisted articles

Articles can be marked as unlisted when you want them to remain available through a direct link without appearing in your categories, search results, recommendations or WordPress sitemap.

This can be useful for private customer instructions, temporary guides or articles that should only be shared with specific people.

Is SoftwareRoad Knowledge Base a plugin or a WordPress theme?

SoftwareRoad Knowledge Base is a WordPress plugin, not a WordPress knowledge base theme.

You do not need to replace your current WordPress theme to use it. The plugin works alongside your existing website design and adds the knowledge base features separately.

This means you can keep your current homepage, blog, shop and other website pages while adding a dedicated documentation area.

Using a knowledge base plugin for WordPress also makes it easier to change your website theme later without losing your knowledge base articles and categories.

Who is SoftwareRoad Knowledge Base designed for?

SoftwareRoad Knowledge Base is suitable for WordPress website owners who want to publish organised information without using a separate documentation platform.

It may be especially useful for:

• Software developers
• Plugin and theme creators
• Web design agencies
• Online services
• Small businesses
• Membership websites
• Training providers
• Charities
• Product support teams
• Website administrators

You do not need to be a developer to create or update articles. Most day-to-day tasks use the familiar WordPress editor and dashboard.

Do I need an active subscription?

Yes. SoftwareRoad Knowledge Base is available with an active Monthly or Yearly subscription.

There is currently no free version, free trial or new Lifetime licence option.

Keeping your subscription active provides continued access to the plugin and public knowledge base, along with future plugin updates, WordPress compatibility improvements, new features and SoftwareRoad support.

If the licence becomes inactive, protected plugin areas and the public knowledge base can become unavailable until an eligible licence is activated again.

What should I do next?

The next step is to install the plugin and activate it using the email address and product key provided with your SoftwareRoad Knowledge Base subscription.

After activation, you can create your main knowledge base page, add your first category and begin publishing articles.