Why Keep Your SoftwareRoad Knowledge Base Subscription Active?

SoftwareRoad Knowledge Base is provided through a Monthly or Yearly subscription.

Keeping the subscription active allows your public knowledge base to remain available and gives you continued access to the tools used to manage, improve and update your documentation.

Keep your public knowledge base online

Your knowledge base may contain important information such as:

• Installation instructions
• Product activation guides
• Troubleshooting steps
• Customer support articles
• Frequently asked questions
• Business procedures
• Technical documentation

An active licence allows visitors to continue opening the main knowledge base page, browsing categories, searching for answers and reading published articles.

If the licence becomes inactive, the public knowledge base may display a temporary unavailable message until an eligible licence is activated again.

Continue managing your articles

An active subscription gives you access to the knowledge base management screens inside WordPress.

These areas allow you to:

• Create new articles
• Edit existing articles
• Create and organise categories
• Update excerpts and featured images
• Change article icons
• Mark articles as unlisted
• Adjust the knowledge base layout
• Review visitor analytics

If the licence becomes inactive, these protected areas may be locked until the subscription is restored.

Your existing content is not normally deleted, but you may not be able to manage it through the plugin while the licence is inactive.

Keep search working

The live search feature helps visitors find articles without manually browsing every category.

Visitors can search article titles, excerpts and content directly from the knowledge base homepage.

Depending on your settings, search can also appear on article and category pages.

An active licence keeps search requests working and allows the plugin to continue showing matching results.

It can also record anonymous grouped search totals when search analytics are enabled.

Learn what visitors are looking for

Search Analytics can show the words and phrases visitors enter into the knowledge base search box.

This can help you find:

• Popular support topics
• Questions customers ask regularly
• Searches that return no results
• Articles that may need clearer titles
• New guides that should be written

For example, if several visitors search for “change product key” and no suitable article appears, you may decide to create a guide covering that task.

Keeping the subscription active means the search and analytics features can continue collecting useful information.

See which articles are being read

SoftwareRoad Knowledge Base can record anonymous article view totals.

These figures help you understand which guides receive the most attention.

Article view information can be useful when deciding:

• Which articles need regular updates
• Which topics customers rely on
• Which guides should be made easier to find
• Which articles should appear as popular content
• Where additional instructions may be needed

The plugin can also use these totals to build the Popular Articles section.

Collect helpful article feedback

The optional helpful voting feature lets visitors answer a simple question such as:

Was this article helpful?

They can then select Yes or No.

The Analytics screen shows the grouped totals for each article, including its overall helpful rate.

This gives you a simple way to identify documentation that may be confusing, incomplete or out of date.

New votes may stop being recorded if the licence becomes inactive.

Receive future plugin updates

WordPress continues to change over time.

New WordPress and PHP versions can affect how plugins work, even when your website design stays the same.

An active SoftwareRoad Knowledge Base subscription gives you access to future plugin updates, which may include:

• Bug fixes
• WordPress compatibility changes
• PHP compatibility changes
• Security improvements
• Performance improvements
• Design updates
• New settings
• New knowledge base features

Keeping the plugin updated reduces the chance of older code causing problems with a newer WordPress installation.

Stay compatible with WordPress changes

WordPress regularly updates its editor, dashboard, security features and underlying code.

Web browsers and hosting platforms also change.

Ongoing SoftwareRoad Knowledge Base development helps the plugin continue working with:

• Current WordPress versions
• Supported PHP versions
• Modern web browsers
• Updated WordPress editors
• New security requirements
• Changes to WordPress functions and templates

Without updates, an older plugin version may eventually stop working correctly or display unexpected errors.

Keep built-in SEO features available

SoftwareRoad Knowledge Base can add useful search engine information to article and category pages.

Depending on your settings, this can include:

• Meta descriptions
• Social sharing information
• Canonical links
• Article structured data
• Category structured data

An active subscription keeps these knowledge base features available alongside your public articles.

If knowledge base content becomes unavailable because the licence is inactive, the plugin may temporarily instruct search engines not to index those unavailable pages.

Keep article navigation working

SoftwareRoad Knowledge Base includes several features that make documentation easier to browse.

These can include:

• Breadcrumbs
• Back links
• Tables of contents
• Related Articles
• Popular Articles
• Recently Updated Articles
• Recommended Articles
• Category navigation
• Article sidebars

These tools help visitors move between guides without repeatedly returning to the homepage.

Keeping the subscription active ensures that the public templates and navigation features continue to work.

Continue using privacy controls

The plugin includes privacy-related settings that allow you to decide which anonymous totals are collected.

You can control features such as:

• Anonymous search totals
• Helpful voting
• Article views
• Privacy policy access gate

The privacy gate can ask visitors to accept your website privacy policy before opening the knowledge base.

This acceptance is stored for the current browser session rather than as a permanent visitor profile.

Access SoftwareRoad support

An active subscription also gives you continued access to SoftwareRoad support.

Support can help with issues relating to:

• Installation
• Activation
• Licence errors
• Plugin settings
• Article and category pages
• Search
• Analytics
• WordPress compatibility
• Plugin updates

When contacting support, include details such as your WordPress version, PHP version and the exact error message shown.

Do not include your complete product key in a public message.

Support continued development

SoftwareRoad Knowledge Base is actively maintained software rather than a one-off collection of files.

Subscription payments help support the ongoing work involved in:

• Testing new WordPress versions
• Fixing reported problems
• Maintaining the licence service
• Improving plugin performance
• Adding new features
• Updating the design
• Maintaining documentation
• Providing customer support

This ongoing development helps keep the plugin useful as WordPress and website technology change.

What happens if you cancel?

Cancelling your subscription stops future renewals.

Your licence may continue working until the end of the period already paid for.

Once that paid period ends, the licence can become inactive.

This may affect access to:

• The public knowledge base
• Knowledge base articles and categories
• Search
• Analytics
• Helpful voting
• Article view tracking
• Plugin settings
• Future updates
• SoftwareRoad support

Your existing articles, categories and settings are not normally deleted.

They remain stored in WordPress and should become available again after an eligible licence is activated.

Monthly and Yearly subscriptions

SoftwareRoad Knowledge Base is available with Monthly and Yearly billing.

Both plans include the same plugin features.

The only main difference is how often the subscription is billed.

The Monthly plan may suit you if you prefer smaller regular payments.

The Yearly plan may suit you if you prefer one payment covering the full year.

There is currently no free version, free trial or new Lifetime licence option.

Check your licence status

You can check your current licence from the WordPress dashboard.

Open:

Knowledge Base > Licence

The page should show:

• Licence status
• Licensed email address
• Masked product key
• Monthly or Yearly plan

If the licence is inactive, check that the subscription payment completed and that the correct email address and product key are being used.

Keep your payment details up to date

An expired or replaced payment card can cause a subscription renewal to fail.

To reduce the chance of an interruption:

• Keep your payment information current
• Check renewal emails
• Review failed payment notifications
• Make sure your purchase email remains accessible
• Keep a copy of your product key

If a renewal fails, update the payment details as soon as possible.

Once the subscription is active again, SoftwareRoad Knowledge Base should recognise the licence during a later check.

Is an active subscription worth keeping?

If your knowledge base is used by customers, staff or website visitors, keeping it available is important.

An active subscription means you can continue publishing documentation, reviewing search behaviour, improving low-performing articles and receiving updates as WordPress changes.

It also avoids visitors unexpectedly finding that your help content is unavailable when they need it most.